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Shipping Policy

Welcome to Tucan Trading! We’re committed to delivering your orders safely and efficiently, no matter where you are in the world. Your parcel will be left in a secure place, however, please ensure you are available upon delivery. The buyer holds all responsibility for stolen, or lost delivery because of input of wrong shipment information. Please double check your shipping address is correct before confirming your order. Once you have placed your order, you are committing to the sale and declaring that all information entered including the shipping address is correct.

Shipping Times

Shipping times vary depending on your location and the product ordered. Below are estimated delivery windows:

United Kingdom & Europe: 7–15 business days

United States & Canada: 10–20 business days

Australia & New Zealand: 10–20 business days

Rest of the World: 15–30 business days

Please note: These are estimates and may vary due to customs processing, local postal services, or unforeseen delays.

Order Processing

Orders can take up to 2 business days to be processed before shipment. Once your order is shipped, you’ll receive a confirmation email with tracking information (where available).

Multiple Shipments

To ensure faster delivery, items in your order may be shipped separately depending on availability and warehouse location.

Shipping Costs

Shipping fees are calculated at checkout based on your location and the items in your cart. We occasionally offer free shipping promotions, so keep an eye out!

Customs & Import Duties

International orders may be subject to customs fees, import taxes, or duties. These charges are the responsibility of the customer and vary by country. Tucan Trading is not liable for any additional charges incurred during import.

Missing or Delayed Orders

If your order hasn’t arrived within the estimated timeframe, please contact us at info@tucantrading.com. We’ll do our best to resolve the issue promptly.